Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) established to provide top-tier pension fund management services for both private and public sector employees under the Pension Reform Act of 2014. Founded on May 19, 2004, the company is a subsidiary of Stanbic IBTC Holdings PLC, part of the reputable Standard Bank Group. We bring a wealth of experience and a strong legacy of financial expertise, client wealth protection, and long-term value creation.
Job Title: Officer, Service Standardisation
Job Reference ID: 80438126A-0001
Location: Lagos, Nigeria
Job Type: Full-Time
Business Unit: Insurance & Asset Management
Job Summary
We are looking to hire a Service Standardization Officer whose key responsibility will be to ensure service excellence across all customer touchpoints. This role promotes a culture of high service standards and customer-centric processes throughout the organization. The officer will analyze customer interaction data to identify trends and improve services while also ensuring compliance with company standards. In addition, the role involves process improvement, stakeholder reporting, and quality service assurance.
Key Responsibilities
• Implement and maintain service standards across all operational channels.
• Champion a customer-focused culture within the organization.
• Monitor, evaluate, and improve customer service processes.
• Analyze data on customer interactions and behavior to identify trends and propose enhancements.
• Prepare reports and communicate insights to relevant stakeholders.
Qualifications
• Minimum of a bachelor’s degree (B.Sc. or B.A.) in any discipline.
• Professional certifications are an added advantage.
• Solid understanding of service quality assurance and customer experience management.
Behavioural Competencies
• Creative thinking and idea generation
• Analytical insight
• Goal orientation
• Strong interpersonal understanding
Technical Skills
• In-depth client knowledge
• Client retention strategies
• Cross-selling and up-selling techniques
• Customer behaviour analysis
Application Deadline: 7th May, 2025
How to Apply:
Interested and qualified candidates should Click here to apply.
To apply for this job please visit www.standardbank.com.