Business Solution Manager at Airtel Nigeria

Job Opportunity: Business Solution Manager at Airtel Nigeria
Location: Lagos
Job Type: Full-Time

Application Deadline: 9th May, 2025 (by 4:00 PM)
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About Airtel Nigeria
Airtel Nigeria (Airtel Networks Limited) is a top-tier telecommunications provider with over 39 million subscribers nationwide. With headquarters in Lagos, the company offers a wide range of services including mobile internet, voice, enterprise solutions, and digital innovations.
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Role Overview
Airtel is seeking an experienced Business Solution Manager to lead and support technical project delivery for its Enterprise Services team. This role focuses on designing client solutions, coordinating project implementation, managing third-party vendors, and ensuring customer satisfaction from setup to support.
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Key Responsibilities
Project Delivery & Solution Design
• Lead pre-sales technical scoping and client needs assessment
• Conduct site surveys and gather technical requirements
• Develop initial solution frameworks in collaboration with internal teams and vendors
• Coordinate timely execution of enterprise projects from order to delivery

Documentation & Process Management
• Prepare and manage service documentation (CRFs, job sheets, approvals)
• Maintain an up-to-date tracker for all enterprise installations and status updates
• Generate job completion certificates and support invoice processing

Client & Sales Support
• Partner with the Sales team during proposal submission and client meetings
• Join technical discussions to align solutions with client expectations
• Assist in resolving service disruptions and follow through with technical support teams

Network Monitoring & Service Reliability
• Analyze alerts and usage metrics to compile weekly/monthly performance reports
• Coordinate outage response with the operations team and track issue resolution
• Supervise vendor installations to meet Airtel’s quality standards

Vendor & SLA Coordination
• Monitor 3rd party vendors during and post-installation
• Enforce Service Level Agreement (SLA) compliance, especially on MTTR (Mean Time to Repair)
• Maintain updated outage logs and performance data for customer reconciliation
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What We’re Looking For
Education & Certifications
• Bachelor’s Degree in Computer Science, Electrical/Electronics, or related IT discipline
• Professional certifications such as CCNA, CCNP, ITIL v3, or AWS Cloud/CCIE are a plus

Experience
• 10–12 years of relevant experience, including 5+ years in telecom enterprise solutions
• At least 2 years in a supervisory or leadership capacity

Skills & Attributes
• Project and change management expertise
• Strong analytical, negotiation, and problem-solving skills
• Familiarity with Agile methodologies and process optimization
• Proficiency in Microsoft tools including Excel, Visio, PowerPoint, and MS Project
• Customer-first mindset with solid communication and teamwork skills
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Why Join Airtel?
This role offers the chance to work with a top-tier telecom brand while contributing to the future of enterprise connectivity in Nigeria. If you’re passionate about delivering cutting-edge telecom solutions and managing high-impact technical projects, we want to hear from you.
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How to Apply
Interested and qualified candidates should click here to apply.