Echolab Radiology and Laboratory Services
Echolab Radiology and Laboratory Services
Location: Victoria Island, Lagos
Employment Type: Full-time
About Echolab Radiology and Laboratory Services
Echolab Radiology and Laboratory Services is a leading diagnostic healthcare provider driven by innovation and technology. Formerly known as Echo-Scan, the organization builds on over four decades of experience in medical diagnostics since 1979. With a renewed mission and brand identity, Echolab is committed to delivering world-class diagnostic services across Nigeria and positioning itself as a trusted healthcare provider in the Middle East and Africa. The facility offers comprehensive diagnostic solutions designed to support accurate investigation and management of various medical conditions.
Job Summary
The Front Desk Officer will serve as the first point of contact for patients and visitors, ensuring a smooth and professional experience from arrival to departure. The role involves managing reception activities, coordinating patient registration and payments, maintaining accurate records, and supporting overall administrative operations while upholding confidentiality and service excellence.
Key Responsibilities
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Oversee daily reception operations to maintain a welcoming and organized environment.
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Manage guest relations activities and ensure a positive patient experience.
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Register patients by collecting, verifying, and accurately entering personal and financial information into the system.
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Receive and process payments in accordance with company policies and procedures.
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Direct patients appropriately based on the diagnostic services they require.
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Maintain proper documentation, filing, and secure archiving of patient records.
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Ensure the use of checklists during patient intake and discharge processes.
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Monitor feedback forms and ensure proper documentation and submission.
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Provide clear, timely information about available diagnostic services and procedures.
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Generate and dispatch reports as required to support departmental objectives.
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Process forms, service requests, and other administrative documentation efficiently.
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Maintain strict confidentiality of patient data in line with healthcare standards.
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Address customer concerns professionally and escalate complex issues to the Branch Operations Manager or Customer Experience Manager when necessary.
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Ensure adherence to safety, quality, and health regulations within the reception area.
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Manage patient flow effectively to reduce waiting time and enhance service delivery.
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Keep the reception area orderly and professional at all times.
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Perform additional administrative duties as assigned by the supervisor.
Requirements
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Bachelor’s degree in Management Sciences or a related discipline.
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At least one year of experience in a similar role, preferably in a healthcare setting.
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Strong verbal and written communication skills.
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Ability to interact professionally with diverse patients and visitors.
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High level of accuracy and attention to detail, especially in patient identification and record-keeping.
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Strong organizational and time management skills.
Application Process
Qualified and interested candidates should send their CV to careers@echolab.ng with the subject line: Customer Relations Officer – Garki.
Application Deadline: 31st March, 2026.
To apply for this job email your details to careers@echolab.ng