Cobranet Limited, established in 2003, is a well-regarded company specializing in internet solutions. Since our inception, our products and services have expanded significantly, allowing us to deliver reliable access to the digital world for a wide range of customers. Our network is dynamic, rugged, and fully redundant, with high availability exceeding 99.5%. We are dedicated to providing cutting-edge solutions that deliver outstanding value.
We are hiring for the position below:
Job Title: Field Engineer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Description: Field Engineer
Key Responsibilities
Installation and Configuration:
- Attend customer locations to install and configure ISP services, including internet connections, routers, modems, and networking devices.
- Adhere to installation standards, technical guidelines, and internal procedures.
- Conduct testing to ensure service performance meets quality, reliability, and speed benchmarks.
- Instruct customers on proper equipment usage and basic troubleshooting.
Troubleshooting and Issue Resolution:
- Diagnose and troubleshoot connectivity problems, equipment failures, and service interruptions.
- Address customer service inquiries promptly and deliver efficient technical assistance.
Customer Service and Communication:
- Maintain professional and courteous interactions with customers throughout the installation process.
- Explain technical information clearly and address customer questions or concerns.
- Offer recommendations for network performance improvements, equipment upgrades, or additional services.
- Collaborate with the sales or account teams to gather feedback and uncover sales opportunities.
Quality Assurance and Compliance:
- Ensure installations meet internal standards, policies, and regulatory compliance.
- Perform regular checks and audits on installations to detect and correct any service deficiencies.
- Stay informed about ISP industry trends, technology advancements, and best practices to improve customer experience.
Team Collaboration:
- Work closely with internal departments such as network operations, support, and service coordinators to escalate and resolve technical issues.
- Maintain accurate and thorough documentation of installations, customer interactions, and issue resolutions.
Requirements
- Minimum of a high school diploma; technical certifications or a related degree is an advantage.
- Proven experience in ISP or telecom network installations.
- In-depth understanding of networking hardware and protocols, including routers, switches, modems, and cabling systems.
- Proficiency in diagnosing and fixing network issues.
- Proficient in working with various operating systems, including Windows, Linux, and macOS.
- Skilled in using network diagnostic tools.
- Excellent customer service and communication skills.
- Capable of working autonomously while efficiently handling multiple field tasks and responsibilities.
- Physically capable of handling networking equipment during site installations.
- Possession of a valid driver’s license and readiness to travel to client sites as needed.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using the Job Title as the subject line of the email.
Application Deadline: 20th June, 2025.
To apply for this job please visit cobranet.ng.