AnneMarthas Global Services Limited is a Human Resources recruitment, outsourcing, management, and advisory firm based in Lagos, Nigeria. We have built a solid reputation as a comprehensive HR management strategic partner for both emerging and established companies.
We are hiring for the position below:
Job Title: Customer Support Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
We are looking for a Customer Support Representative who will handle customer inquiries, complaints, and service requests through the company’s support lines. The role involves building strong customer relationships and ensuring efficient resolution of issues.
Key Duties/Responsibilities
- Respond promptly to all incoming customer calls, resolving inquiries, complaints, and service requests.
- Accurately log and document call details in line with standard operating procedures.
- Escalate unresolved or failed transactions and issues not resolved on first contact to the follow-up team.
- Conduct necessary follow-up calls to ensure issue resolution.
- Report service lapses and product-related challenges noticed during customer interactions to the call center management for necessary action.
Requirements
- A minimum of a B.Sc. or HND in mass communication or a similar field is required.
- 1–2 years of relevant experience as a customer service or call center agent.
- Excellent written and verbal communication skills.
- Strong attention to detail and proven analytical, organizational, and multitasking abilities.
- Energetic, self-driven, and able to work efficiently under minimal supervision.
Salary
₦70,000 Gross + ₦30,000 Performance Bonus (with review after 3 months’ confirmation)
Includes monthly transportation allowance.
How to Apply
Candidates who meet the requirements can send their resumes to ademidunlana@gmail.com with the job title in the subject line.
Application Deadline: 7th July, 2025
To apply for this job email your details to ademidunlana@gmail.com