Customer Service Representative

Hian Energy Solutions Limited

Hian Energy Solutions Limited is seeking a proactive and customer-focused professional to join our team as a Customer Service Representative. The successful candidate will play a key role in managing customer interactions, supporting sales activities, and ensuring a positive customer experience.

Job Location: Lagos
Employment Type: Full-time

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Key Responsibilities

• Handle a high volume of incoming customer calls in a professional and courteous manner

• Respond promptly to customer inquiries and provide clear, accurate information

• Understand customer needs and recommend appropriate products or solutions

• Generate and follow up on sales leads to support revenue growth

• Build and maintain long-term relationships with customers through effective communication

• Resolve customer complaints efficiently and follow up to ensure satisfaction

• Maintain detailed records of customer interactions and update customer information as required

• Meet individual and team performance targets, including call handling and sales goals

• Adhere strictly to company communication standards, policies, and procedures

• Use customer management tools and systems to deliver effective service

• Demonstrate flexibility in handling different customer personalities and situations

• Go beyond basic service delivery to create a positive and memorable customer experience

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Required Qualifications and Skills

• Previous experience in customer support or client-facing roles is an added advantage

• Strong verbal communication skills and good listening ability

• Ability to manage multiple tasks, prioritize responsibilities, and work efficiently under pressure

• Basic knowledge of customer relationship management (CRM) tools

• Sales-driven mindset with the ability to achieve set targets

• Excellent problem-solving skills and a strong sense of customer care

• Minimum of a High School Diploma

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Salary

₦120,000 – ₦200,000 per month

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How to Apply

Qualified and interested candidates should send their CV to
solutionsltdhianenergy@gmail.com
using Customer Service Representative as the subject line of the email.

Application Deadline: 28th February, 2026