Customer Service Representative

Location: Isheri, Lasu, Okooba, Ikeja
Employment Type: Full-time
Industry: Eye Care / Optical Services

Job Summary

We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our eye care team. The ideal candidate will be the first point of contact for patients, ensuring excellent service from appointment booking to post-visit follow-up. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional patient experiences in a healthcare setting.

Key Responsibilities

• Greet patients warmly and attend to inquiries in person, via phone, email, and messaging platforms

• Schedule, confirm, and manage patient appointments efficiently

• Register patients, update records, and ensure accurate documentation

• Explain basic eye care services, procedures, and pricing to patients

• Handle billing inquiries, payments, and insurance-related questions (where applicable)

• Coordinate with optometrists and clinical staff to ensure smooth patient flow

• Resolve patient complaints and concerns professionally and promptly

• Follow up with patients on appointments, treatments, eyewear orders, and feedback

• Maintain a clean, welcoming front desk and reception area

• Adhere to data privacy, confidentiality, and clinic policies at all times

Required Skills & Qualifications

• Minimum of OND/HND/BSc in any related field

• Previous customer service or front desk experience (healthcare or eye care is an advantage)

• Excellent verbal and written communication skills

• Strong interpersonal and problem-solving abilities

• Basic computer proficiency (CRM systems, appointment software, MS Office)

• Ability to multitask and work in a fast-paced environment

• Professional appearance and positive attitude

Preferred Attributes

• Experience working in an optical clinic, hospital, or healthcare facility

• Knowledge of eye care services, lenses, frames, or optical products

• Ability to handle sensitive patient information with discretion

What We Offer

• Competitive salary and performance incentives

• Supportive and professional work environment

• Training and growth opportunities within the eye care industry

How to Apply

Interested candidates should click here to apply