Paystack is a technology company focused on solving payment challenges for ambitious African businesses. Our mission is to enable merchants across Africa to receive payments from anyone, anywhere in the world. Over 9,000 top-tier businesses in Nigeria — including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and others — trust Paystack’s modern payment gateway.
We are recruiting to fill the position below:
Job Title: Community Manager (Zap by Paystack)
Location: Lagos, Nigeria
About Zap
Zap is the first consumer-focused product from Paystack — a sleek, secure, and user-friendly app for everyday payments via bank transfers in Nigeria. Whether you’re splitting bills, sending money to loved ones, or paying at checkout, Zap simplifies the process.
Zap expands Paystack’s capabilities from supporting businesses to serving everyday individuals, redefining what a seamless financial experience should look like. We’re in the early stages and need people who thrive in startup environments, love crafting compelling narratives, and want to shape how millions interact with money.
About the Role
As the Community Manager, you will become the heartbeat and voice of Zap — igniting conversation, nurturing trust, and turning our users into loyal ambassadors.
You’ll handle daily community engagement on social platforms and lead efforts to grow a vibrant, supportive, and engaging user base.
This role blends strategy, content creation, user feedback, and active community engagement to ensure Zap users feel heard, valued, and excited.
Responsibilities
We’ll trust you to:
- Represent Zap on all community and social media platforms by engaging users, answering queries, and spreading positivity.
- Manage and moderate all community channels, ensuring they remain safe and inclusive spaces.
- Assist with influencer partnerships and elevate influential voices in the ecosystem.
- Stay attuned to cultural and social trends to keep the brand timely and relatable.
- Produce and schedule relevant content including product updates, shoutouts, tips, and videos.
- Launch and oversee campaigns that spotlight Zap’s features, updates, and user stories.
- Maintain a content calendar synced with product launches, cultural events, and brand milestones.
- Identify and share high-quality user-generated content — testimonials, posts, reviews, and more.
- Monitor engagement metrics and user sentiment to optimize community efforts.
- Collaborate across teams to incorporate feedback, support needs, and product changes into your community plan.
Requirements
You’ll thrive in this role if you:
- Are a strong communicator — articulate, approachable, and thoughtful
- Know how to foster online relationships and engagement
- Are active online and skilled at converting trends into brand value
- Possess high emotional intelligence and know how to balance humor and empathy
- Work well independently and as part of a collaborative team
- Have hands-on experience managing social media platforms (X/Twitter, Instagram, LinkedIn, Facebook, etc.)
- Are proficient in basic creative tools like Canva or CapCut, or coordinating with creatives
- Are curious about improving financial experiences for everyday users
Bonus points if you:
- Have built online communities from the ground up
- Have experience collaborating with influencers or creators
- Can analyze performance data and offer insight
- Have supported a technology or fintech product
How to Apply
Interested and qualified candidates should:
Click here to apply
To apply for this job please visit job-boards.greenhouse.io.