Barnksforte Group Limited is a diversified conglomerate with operations spanning key sectors including health, housing, energy, agriculture, and technology. Our core mission is to develop innovative, state-of-the-art technology solutions that cater to client needs both within Nigeria and globally.
We are hiring for the position below:
Job Title: Service Delivery Manager
Locations: Lagos & Abuja
Employment Type: Full-time
Description
Our Exciting Opportunity:
- We are currently seeking a Service Delivery Manager who will oversee the effective and efficient delivery of support services to our clients.
- This position involves full accountability for the technical and financial performance of the customer support services delivered.
- You will also be tasked with achieving agreed profit margins, meeting service level agreements (SLAs), and ensuring high levels of customer satisfaction.
- The role includes leading a team of support engineers and collaborating closely with global support units, product line maintenance teams, and competence centers.
Responsibilities
You will:
- Be accountable for the financial, commercial, and EHS (Environmental, Health & Safety) performance of customer support service delivery.
- Manage contractual obligations tied to the Customer Support function.
- Share important updates with internal stakeholders and escalate delivery issues.
- Remain updated on relevant financial performance metrics.
- Build and maintain strong collaborative relationships.
- Play an active role in sales activities, identify upselling opportunities, and collaborate with the Account team to drive additional business.
- Provide 24/7 emergency support when required.
Requirements
In order to excel in this role, you must have:
- A minimum of a Bachelor’s Degree in Engineering (preferably in telecommunications or IT) or equivalent qualification.
- Possess a minimum of 10 years of professional experience, including at least 5 years in Service Delivery Management.
- Strong end-to-end knowledge of telecom networks, including Cloud, Core, RAN, and Revenue Management systems.
- Exceptional communication and presentation skills.
- A proven history of achieving results and consistently meeting customer expectations.
- Demonstrated business and commercial acumen, complemented by an entrepreneurial mindset and a proactive approach to identifying growth opportunities.
- Leadership capabilities and ability to supervise teams effectively.
- Decision-making and proactive problem-solving abilities.
- Proven ability to remain resilient under pressure, coupled with a growth mindset that embraces challenges and continuous improvement.
- Financial analysis, negotiation, and change management skills.
- Commitment to knowledge sharing and mentorship.
- Trade compliance awareness.
- Excellent interpersonal and customer relationship management skills, ensuring positive client interactions and long-term satisfaction.
- High adaptability with a demonstrated ability to thrive and perform effectively in fast-paced, high-pressure environments.
Salary
₦400,000 – ₦700,000 Monthly.
How to Apply
Interested and qualified candidates should submit their CV to: careers@barnksfortegroup.com using the Job Title and Preferred Location as the subject of the email.
Application Deadline: 31st July, 2025.
To apply for this job email your details to careers@barnksfortegroup.com