Hotel Spa Receptionist at Radisson Hotel Group

About the Company

Radisson Hotel Group is one of the world’s leading hospitality brands, with over 1,500 hotels in operation and development across 95+ countries. Guided by our brand promise, Every Moment Matters, and our signature Yes I Can! service ethos, we are committed to delivering exceptional guest experiences through our people—our true Moment Makers.

Role Overview

We are seeking a professional and customer-focused Spa Receptionist to serve as the first point of contact for our spa guests. In this role, you will create a warm and welcoming environment, manage bookings, and ensure seamless front desk operations while delivering exceptional service aligned with our brand standards.

Key Responsibilities

• Welcome guests and provide a friendly, professional first impression
• Manage spa bookings, appointments, and scheduling efficiently
• Handle guest inquiries, requests, and complaints promptly and courteously
• Process payments and maintain accurate transaction records
• Coordinate closely with therapists to ensure smooth service delivery
• Promote spa services and retail products to enhance guest experience and revenue
• Maintain a clean, organized, and tranquil reception area
• Ensure compliance with company policies, procedures, and service standards

Requirements

• Bachelor’s degree (BSc) or equivalent in Humanities, Social Sciences, or a related field
• Previous experience in hospitality, spa, or customer service is an advantage
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and a customer-centric mindset
• Basic knowledge of booking systems and cash handling

Why Join Us?

• Grow Your Career: Access to learning, development, and advancement opportunities
• Dynamic Work Environment: Be part of an inclusive, supportive, and vibrant team
• Global Benefits: Enjoy staff rates and perks across Radisson hotels worldwide
• Make an Impact: Bring your ideas to life and contribute to exceptional guest experiences

How to Apply

If you are passionate about hospitality and delivering outstanding service, we invite you to apply and become part of a team where Every Moment Matters.

Click here to Apply