Job Summary
We are seeking a smart, courteous, and customer-focused Front Desk / Customer Relationship Officer to manage front desk operations and build strong relationships with clients. The ideal candidate will be responsible for delivering excellent customer service, handling administrative tasks, and supporting sales and service activities.
Key Roles & Responsibilities
Front Desk Operations
-
Welcome and attend to clients, guests, and visitors in a professional and friendly manner.
-
Manage client check-ins and check-outs efficiently.
-
Answer and direct phone calls, respond to inquiries, and manage appointments using the company booking system.
-
Ensure the front desk area is clean, organized, and presentable at all times.
Customer Relationship Management
-
Build and maintain strong client relationships through excellent service delivery.
-
Handle customer inquiries, complaints, and feedback promptly and professionally.
-
Follow up with clients after services to ensure satisfaction and encourage repeat patronage.
-
Document customer feedback and report recurring issues or suggestions to management.
Sales & Service Support
-
Provide accurate information on company services, packages, promotions, and pricing.
-
Upsell and cross-sell services and products when appropriate.
-
Assist with client payments, receipts, and basic billing inquiries.
-
Ensure all transactions are accurately recorded.
Administrative Duties
-
Maintain and update customer records regularly.
-
Handle basic documentation, filing, and report preparation.
-
Coordinate with internal teams to ensure smooth service delivery.
-
Monitor front desk inventory and report shortages as required.
Professional Conduct & Compliance
-
Adhere to company policies, procedures, and confidentiality standards.
-
Maintain professionalism, discretion, and courtesy at all times.
-
Perform any other duties assigned by management in line with the role.
Qualifications & Requirements
-
1–3 years relevant work experience in a similar role
-
Excellent communication and interpersonal skills
-
Strong customer service orientation
-
Good organizational and multitasking abilities
-
Basic computer and record-keeping skills
-
Ability to remain calm and professional under pressure
Application:
Click on this link to apply.
To apply for this job please visit docs.google.com.