A Logistic Company
Job roles/responsibilities
As a representative of our brand, you will play a key role in ensuring customers have an exceptional customer service experience. We are looking for a Customer Support Representative to assist with processing transactions, providing excellent service to users, and ensuring smooth daily operations. This role involves supporting customers, resolving inquiries, and maintaining efficient workflows to meet company standards.
• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 1 year
Responsibilities:
• Process orders and and provide accurate shipment solutions accurately and in a timely manner.
• Respond to customer inquiries and provide helpful solutions.
• Maintain detailed records of completed and pending tasks.
• Collaborate with internal teams to address operational issues.
• Monitor and report potential risks or irregularities in transactions. Suggest improvements to enhance processes and the customer experience.
• Ability to speak french fluently is an added advantage
Requirements:
• Strong communication and interpersonal skills.
• High attention to detail with the ability to multitask.
• Basic technical proficiency with customer service or administrative tools.
• Prior experience in customer service, operations, or administrative roles is a plus.Problem-solving mindset and ability to work effectively under pressure.
Qualification
Hnd/BSc in Communication or any business
What We Offer:
• Competitive salary and benefits.
• Opportunities for career growth in a fast-paced environment.
• A supportive and collaborative team culture.
• Training and resources to help you succeed
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