Customer Service Representative

Party Supplies & More

Party Supplies & More is a leading destination in Nigeria for premium party essentials, providing decorations, balloons, and celebration accessories designed to turn special moments into memorable experiences. We are committed to outstanding service, dependability, and creative excellence in everything we do.

We are currently hiring a dedicated professional to join our customer support team.

Position: Customer Service Representative
Location: Lekki, Lagos Island
Employment Type: Full-time

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Role Overview

We seek an enthusiastic and customer-focused individual with a minimum of one year of recent customer service experience. The ideal candidate must be comfortable using CRM platforms, actively engaged on social media, and reside within the Lekki axis, as this role requires physical presence at our location.

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Key Duties

• Handle customer inquiries across phone calls, emails, chats, and online platforms

• Address and resolve customer concerns promptly and courteously

• Collaborate with internal departments to enhance customer satisfaction

• Track, document, and update customer interactions using CRM software

• Monitor open cases and ensure timely follow-up until resolution

• Consistently achieve service performance and customer satisfaction targets

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Qualifications & Skills

• OND, HND, or Bachelor’s degree in any discipline

• Excellent verbal and written communication abilities

• Residence within or close to Lekki is compulsory

• Strong attention to detail with the ability to learn quickly

• At least one (1) year of recent experience in a customer-facing role

• Working knowledge of CRM systems and customer engagement tools

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Compensation

Monthly salary ranges from ₦100,000 to ₦150,000, based on experience and skills.

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Application Process

Interested candidates should forward their CV and Cover Letter to hr@partysupplies.com.ng, using “Lekki CRM” as the email subject line.

Application Deadline: 5th March, 2026