Staffora Global Limited
Customer Service Officer
Staffora Global Limited
Staffora Global Limited specializes in providing fast and reliable talent solutions to businesses. We are seeking a dedicated and customer-oriented professional to join our team in the role below:
Position: Customer Service Officer
Location: Elegushi, Lagos
Work Arrangement: Hybrid
Job Type: Full-time
Job Overview
The Customer Service Officer will represent the organization in all customer-facing communications. This role involves responding to inquiries, managing digital engagement platforms, and ensuring customers receive prompt, professional, and satisfactory support across all channels.
Core Responsibilities
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Handle customer requests and inquiries through phone calls, emails, and social media platforms.
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Track, manage, and resolve customer complaints while ensuring proper follow-up.
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Assist in creating and updating customer support materials such as FAQs, communication templates, and service procedures.
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Monitor and manage customer interactions on platforms including WhatsApp, Instagram, and Facebook.
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Communicate customer feedback, product concerns, and recurring issues to the appropriate internal teams.
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Maintain accurate documentation of customer interactions and service outcomes.
Required Qualifications & Competencies
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Bachelor’s Degree with a minimum of 1–2 years’ experience in a customer support or related role.
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Comfortable using digital tools, messaging applications, and social media platforms.
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Previous experience in online customer engagement and service operations is an advantage.
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Excellent written and verbal communication skills.
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Strong problem-solving abilities and customer relationship management skills.
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Ability to multitask, stay organized, and work independently in a hybrid environment.
Compensation
Monthly salary range: ₦100,000 – ₦150,000.
Application Process
Qualified candidates are encouraged to apply through the designated application link.
To apply for this job please visit docs.google.com.