International Health Management Services Limited (IHMS
International Health Management Services Limited (IHMS)
Location: Ikeja, Lagos
Employment Type: Full-time
About IHMS
International Health Management Services Limited (IHMS), established on April 9, 2001, is one of Nigeria’s foremost Health Maintenance Organizations (HMOs). The company is supported by a strong network of corporate and private investors, reinforcing its commitment to delivering quality healthcare management services nationwide.
Position Overview
IHMS is looking to engage dedicated and licensed (or license-pending) Registered Nurses to join its Call Center Unit. This role involves delivering professional healthcare support, responding to client inquiries, and ensuring high-quality service delivery to enrollees through telephone and digital communication platforms.
Key Duties and Responsibilities
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Handle incoming and outgoing calls from enrollees, healthcare providers, and other relevant stakeholders.
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Offer appropriate medical advice and general health information in accordance with IHMS policies and guidelines.
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Support the Customer Service team by addressing patient concerns and facilitating timely resolution of service-related issues.
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Collaborate with the Claims team to assess and process medical claims in compliance with company standards.
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Accurately document customer interactions, provider communications, and claims activities.
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Liaise with the Provider Management Unit to coordinate effectively with hospitals and clinics, ensuring smooth healthcare service delivery.
Qualifications and Requirements
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Bachelor’s Degree (B.Sc.) or Diploma in Nursing from an accredited institution.
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0–1 year of post-qualification experience; prior exposure to an HMO or call center environment will be an advantage.
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Completion of or pending licensure with the Nursing & Midwifery Council of Nigeria (NMCN).
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Strong communication, analytical, and interpersonal skills.
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Ability to work efficiently in a structured, fast-paced corporate healthcare setting.
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Team-oriented mindset with the capacity to manage multiple tasks effectively.
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Demonstrated interest in healthcare service management and administration.
Compensation
Monthly salary range: ₦120,000 – ₦170,000
Application Process
Qualified candidates should forward their CV to careers@ihmsnigeria.com, using “Call Center Representative” as the subject line of the email.
Application Deadline: 19th February, 2026