Customer Service Representative

Company: Goonite (NG) Hygiene Product FZE
Industry: FMCG / Hygiene Products
Location: Ibeju-Lekki, Lagos
Employment Type: Full-time

Company Overview

Goonite (NG) Hygiene Product FZE is a rapidly expanding manufacturing and distribution company operating within the FMCG sector. The company is known for delivering high-quality hygiene products through its trusted brands, Lebrace Diapers and Besense Sanitary Pads, serving customers across Nigeria from its Lekki-axis operations.

Role Overview

The Customer Service Representative will act as a key liaison between the company and its customers, distributors, retailers, and internal teams. This role is focused on delivering excellent customer support, managing orders, resolving issues, and ensuring seamless coordination across sales, warehouse, and logistics functions to enhance overall customer satisfaction.

Key Responsibilities

• Attend to customer, distributor, and retailer inquiries through phone calls, emails, and digital communication channels in a timely and professional manner.

• Receive, process, and monitor customer and distributor orders to ensure accuracy and completeness.

• Track order fulfillment, delivery schedules, pending requests, and backlogs, providing regular follow-ups where necessary.

• Address customer complaints and product concerns promptly, ensuring effective resolution and appropriate feedback.

• Maintain detailed and up-to-date records of customer interactions, complaints, orders, and resolutions.

• Update customer databases and ensure proper documentation of all transactions.

• Prepare and submit daily and weekly customer service performance reports.

• Support loading and dispatch supervision activities when required.

• Manage and maintain essential operational documents, including price lists, outbound forms, request forms, and promotional materials.

• Coordinate with the sales, warehouse, and logistics teams to ensure smooth order processing and timely deliveries.

• Provide order status updates, stock availability information, and customer insights to the sales team.

• Assist in managing distributor relationships by offering consistent support and timely information.

• Escalate unresolved or complex issues to the appropriate department for further action.

• Ensure compliance with company policies, service standards, and hygiene product handling procedures.

• Gather customer feedback and share insights to support continuous service and product improvement.

• Oversee the distribution of promotional items and product samples where applicable.

• Uphold a professional and positive company image in all customer interactions.

Qualifications and Requirements

• HND or Bachelor’s degree in Business Administration, Mass Communication, or a related discipline.

• 1–2 years of relevant customer service experience, preferably within an FMCG or manufacturing environment.

• Experience working with distributors or trade customers is an added advantage.

• Strong customer-oriented attitude and ability to work effectively within a team.

• Excellent attention to detail and accuracy in record-keeping.

• Basic proficiency in computer applications such as Microsoft Excel and email platforms.

• Candidates should preferably be between 25 and 30 years of age.

• Must reside within Ibeju-Lekki or nearby areas.

How to Apply

Interested and qualified candidates should forward their CV to estherajideofficial@gmail.com, using “Customer Service Representative” as the email subject.

Note: Fresh graduates with 1–2 years of experience who are eager to learn and build a career in a manufacturing environment—especially those residing along the Eputu–Ibeju-Lekki axis—are encouraged to apply.

Application Deadline: 25th February, 2026