Dangote Industries Limited
Company: Dangote Industries Limited
Location: Dangote Industries Limited Headquarters, Lagos
About Dangote Group
Dangote Group stands as one of Africa’s leading and most diversified conglomerates, renowned for its commitment to quality, innovation, and sound business practices. Headquartered in Lagos, Nigeria, the Group operates across multiple sectors and plays a vital role in regional and global markets.
Role Overview
The Customer Service & Shipping Manager will be responsible for overseeing shipping activities at the Refinery to ensure efficient, timely, and cost-effective transportation of refined products. In addition, the role will lead the customer service function, ensuring excellent service delivery, effective issue resolution, and strong customer relationships that support overall operational performance.
Key Responsibilities
Shipping Operations
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Plan, coordinate, and supervise all shipping operations, including vessel scheduling, berthing coordination, and cargo documentation in line with company guidelines.
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Ensure prompt loading, dispatch, and receipt of cargoes while meeting operational timelines.
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Track vessel movements before, during, and after loading operations.
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Maintain accurate records and reports of all shipping activities.
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Ensure compliance with maritime regulations, port requirements, and internal procedures.
Customer Service Management
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Lead and manage the customer service team to consistently deliver high-quality service.
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Design, implement, and review customer service policies, processes, and performance standards.
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Train, coach, and motivate customer service personnel to achieve optimal performance.
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Oversee the documentation of customer interactions, transactions, and feedback.
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Respond promptly and professionally to customer inquiries, complaints, and service issues.
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Resolve matters related to shipment delays, cargo discrepancies, or damages.
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Collaborate with internal departments to ensure smooth communication and service continuity.
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Analyze customer service performance metrics and recommend improvements.
Qualifications & Experience
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Bachelor’s degree in Maritime Studies, Logistics, Supply Chain Management, or a related discipline.
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At least 7 years of relevant experience in shipping operations and/or customer service within the petroleum or maritime sector.
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Proven leadership and people management capabilities.
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Strong verbal and written communication skills.
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Ability to perform effectively under pressure and manage complex situations.
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Excellent analytical, organizational, and problem-solving skills.
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In-depth understanding of maritime regulations, vessel clearance procedures, and port operations.
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Solid knowledge of oil and gas industry operations and customer service expectations.
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Proficiency in shipping, logistics, and customer service management software.
Application Method
Qualified candidates are encouraged to submit their applications through the official Dangote Group recruitment portal by clicking the application link provided.
To apply for this job please visit careers.dangote.com.