Job Description:
We are seeking a courteous, proactive, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries, and ensuring customer satisfaction through effective communication and problem-solving.
Key Responsibilities:
-
Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions
-
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
-
Maintain accurate records of customer interactions and transactions
-
Provide detailed information about company products and services
-
Build and maintain positive relationships with customers
-
Collaborate with internal teams to improve service delivery
-
Ensure a high level of customer satisfaction at all times
Qualifications & Requirements:
-
Minimum of OND / HND / B.Sc in any relevant field
-
Proven experience in a customer service role is an added advantage
-
Excellent communication and interpersonal skills
-
Strong problem-solving and organizational abilities
-
Ability to work independently and as part of a team
Application:
To apply for this job please visit docs.google.com.