Technical Support Engineer at Perizer

Job Description

This is a remote position.

Are you passionate about technology and love helping people solve technical problems? We’re looking for a talented Technical Support Engineer to join our dynamic team and provide top-notch support to our customers. If you have a knack for troubleshooting and can explain complex technical concepts in a way anyone can understand, we want to hear from you!

• Diagnose and troubleshoot software issues including account setup and customer onboarding.

• Provide remote technical support through email, chat, and phone, guiding customers through solutions step-by-step.

• Research and identify effective solutions to a variety of technical problems.

• Escalate unresolved issues to internal teams, for further investigation.

• Ensure all customer interactions, troubleshooting steps, and resolutions are accurately documented in the ticketing system.

• Refer to internal databases or external resources to deliver accurate and efficient technical solutions.

• Follow up with customers to ensure their systems are fully functional after troubleshooting.

• Create and maintain technical documentation, including manuals, and troubleshooting guides.

• Manage and prioritize multiple open issues, ensuring timely resolution within agreed service levels.

• Identify recurring technical issues and suggest improvements to product features or support processes.

• Build and maintain strong relationships with customers, ensuring a high level of satisfaction.

• Participate in continuous learning and development to stay updated on the latest technologies and product features.

• Perform other related duties as required.

Requirements

• Proven experience as a Technical Support Engineer, IT Help Desk Technician, or in a similar role.

• Experience with cloud systems, basic database management, and proficiency in any programming language

• Hands-on experience with troubleshooting software and hardware issues, including network configurations.

• Proficiency with supporting enterprise SAAS products using popular helpdesk software suites.

• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

• Strong verbal and written communication skills.

• Customer-oriented attitude with a commitment to delivering high-quality support.

Benefits

• Innovative Environment: Be part of a forward-thinking team where your ideas drive real change.

• Collaborative Culture: Work in a dynamic and supportive environment that values creativity and teamwork.
• Fully Remote: Enjoy the flexibility of working from anywhere, with a flexible schedule that fits your lifestyle.