Goonite (NG) Personal Care Items Located on the Lekki axis, FZE is a rapidly expanding manufacturing and distribution business well-known for its high-end brands, Besense Sanitary Pads and Lebrace Diapers.
We are hiring to cover the following position:
Title of Position: Operations Manager – Milk Tea Shop
Where: Ojota, Lagos
Work Type: Full-time
Overview of the Job
- To guide our team at Snowtea, we are seeking an enthusiastic and seasoned operation manager.
- You will be in charge of managing employees, keeping an eye on everyday operations, making sure customers are satisfied, and increasing sales in your role as operation manager.
- You will be instrumental in upholding the highest levels of service and product quality while cultivating a lively, upbeat work atmosphere.
Principal Duties
- Team management and leadership: oversee, develop, and inspire the group to provide top-notch customer service.
- Operations & Inventory Management: Keep an eye on the store’s daily activities to make sure everything runs smoothly from opening to closing. To prevent service interruptions, control inventory levels, place orders, and make sure stock is arranged and easily accessible.
- Customer Service Excellence: Deliver outstanding customer service and respond to consumer questions, comments, and grievances in a timely and courteous manner.
- Financial Management: Prepare financial reports, supervise daily transactions, and keep an eye on cash handling.
- Scheduling and Staff Management: To guarantee proper staffing levels, create and oversee employee schedules.
- Marketing & Promotions: To boost foot traffic and brand recognition, support regional marketing and promotional initiatives. To keep consumers interested, work with the marketing team on events, loyalty plans, and new promotions.
- Maintaining brand standards: Upholding the company’s principles and brand image is essential. Make sure the business keeps a spotless, well-organized, and friendly environment for patrons.
- Quality Control: Keep an eye on product quality and consistency to make sure all drinks satisfy our exacting requirements for safety, flavor, and appearance. Make sure that all health and safety rules are followed, particularly those pertaining to food safety and hygiene.
- Monitoring Sales and Performance: Promote specials, new products, and seasonal offerings to increase sales and meet store goals.
Credentials
- Education: Preferably a bachelor’s degree in hospitality management, business administration, or a similar discipline.
- Experience: at least two years of managerial or supervisory experience in a fast-casual shop, café, or restaurant.
Proficiency:
- Excellent communication, teamwork, and leadership abilities.
- The capacity to perform well under pressure and in a fast-paced setting.
- Knowledgeable about inventory management software, Microsoft Office, and point-of-sale (POS) systems.
- Ooutstanding ability to resolve conflicts and provide excellent customer service.
- Fundamental knowledge of finance and the capacity to oversee sales, inventory, and budgets.
Application Process:
Candidates that meet the requirements should send their resumes to estherajideofficial@gmail.com with the job title in the subject line.
Note: We are excited to see how you can help our team succeed!
The deadline for applications: March 17, 2025.
To apply for this job email your details to estherajideofficial@gmail.com