IT Support Officer at Renmoney

·        Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems

·        Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops

·        Provide one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

·        Resolve network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

·        Coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.

·        Minimum of 3 years performing end-user support in a Microsoft Windows environment

·        A strong and proven ability to prioritize and manage multiple end-user and systems issues at once

Preferred:

·        Strong analytical skills and the ability to solve problems independently in the context of PC and end-user support

·        Demonstrated knowledge of Microsoft Windows 7/8.1/10, Office 365, Sharepoint and Onedrive in a corporate LAN environment

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.