Customer Service Representative at Hexagon Consult

Job Title: Customer Service Representative

Location: Lagos

Salary range: 80,000 – 100,000

Job Description:
As a Customer Service Representative, you will play a pivotal role in ensuring our customers have a delightful experience. You will be the face and voice of our company, providing excellent customer service, handling inquiries, and assisting customers with their orders. This position offers the opportunity to be a part of a dynamic team in a thriving environment.

Responsibilities:

• Customer Engagement: Greet and assist customers in a friendly and professional manner. Listen attentively to their needs and provide personalized assistance.
• Order Management: Take customer orders in person, over the phone, or online.
• Ensure accuracy in order details, pricing, and delivery/pickup instructions.
• Product Knowledge: Have a deep understanding of our products and be able to describe them to customers, answer questions, and offer recommendations.
• Problem Resolution: Address customer concerns or issues promptly and effectively. Work collaboratively with the team to resolve any product or service-related problems.
• Invoicing: Process orders promptly using dedicated software
• Reporting: Compile and send periodic communications reports to senior management
• Maintain Cleanliness: Keep the customer service area clean and organized. Ensure the company’s overall cleanliness and hygiene.
• Stock Management: Assist in restocking office items and maintaining inventory levels. Monitor product freshness and quality.
• Upselling: Suggest add-on items, promotions, or special deals to customers to maximize sales opportunities.
• Shift Coordination: Work collaboratively with other team members to ensure smooth operations during busy periods.

Qualifications:

• Previous customer service experience, preferably in a retail or banking environment.
• Excellent and prompt communication and interpersonal skills
• Friendly and approachable demeanor
• Strong organizational and multitasking abilities, and ability to communicate with clients on multiple platforms simultaneously
• Attention to detail and accuracy in order processing.
• Ability to work in a fast-paced environment and handle stressful situations with composure
• Computer skills for order entry, emailing, and reporting; proficient use of MS Word, Excel, Whatsapp and general online shopping capabilities
• Availability to work flexible hours, including weekends and holidays.

If you are passionate about providing exceptional customer service and want to be a part of our company’s success, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience and why you’d be a great fit for the Customer Service Representative position. We look forward to welcoming you to our team!

How to Apply

To Apply for this Job role, simply send your Application letter and CV to: hexagonconsulthrm@gmail.com using the Job Title as the subject of the e-mail.