Interswitch is a leading Africa-focused integrated digital payments and commerce company that enables the secure and efficient electronic movement of money across the continent. Since our launch in 2002, we’ve evolved into a prominent provider of payment infrastructure and innovative financial solutions. With a dynamic and collaborative environment, we empower professionals to thrive and make impactful contributions.
We are hiring for the position below:
Job Title: Head, Product Research
Location: Lagos
Employment Type: Full-Time
Job Purpose
We are seeking a strategic and visionary Head of Product Research to drive insight-led decision-making across our product, design, and marketing teams. This role requires an expert in user research, product analytics, and customer insights to shape our digital product strategy and user experience. The successful candidate will develop a research vision, lead a multidisciplinary team, and ensure that data-backed insights inform every product and business decision.
Key Responsibilities
Research Strategy & Leadership
- Develop and implement a comprehensive research strategy aligned with product and marketing goals
- Lead a team of researchers and analysts, fostering a culture of innovation, learning, and customer obsession
- Champion insight-driven product development and strategic planning across the organization
Insight Generation & Execution
- Oversee the planning and execution of qualitative and quantitative research: usability testing, field studies, behavioral analysis, etc.
- Collaborate closely with cross-functional teams to identify and prioritize critical research questions
- Integrate AI tools and experimentation platforms for efficient and scalable research processes
Product Analytics & Data Integration
- Leverage product analytics to translate user behavior into actionable insights
- Develop key performance indicators and dashboards to guide UX and product development decisions
- Integrate data-driven analysis with qualitative research to provide a comprehensive view of the user journey
Communication & Influence
- Deliver compelling reports and presentations to stakeholders, translating research into business outcomes
- Foster a culture of data storytelling and strategic alignment
- Ensure insights are used to influence product roadmaps and go-to-market plans
Practice & Operations
- Create research frameworks, ethical standards, and best practices
- Maintain a centralized insight repository to enable cross-team collaboration
- Guide team development through mentorship, structured coaching, and strategic hiring
- Ensure operational excellence in research documentation and impact measurement
Requirements
- Minimum of 8 years’ experience in UX/product research or customer insight roles, with at least 3 years in a leadership capacity
- Proven success in product-focused organizations, working closely with product, marketing, and design teams
- Advanced proficiency in UX research techniques, user testing, and product analytics tools (e.g., Mixpanel, Amplitude, Hotjar, etc.)
- Deep understanding of both generative and evaluative research methods
- Strong storytelling, presentation, and written communication skills
- Experience with AI-powered tools for research automation is highly desirable
Personal Attributes
- Strategic and outcomes-oriented mindset
- Empathetic leader with strong team-building and coaching abilities
- Comfortable navigating fast-paced and complex environments
- Passionate about using research to solve real-world user challenges
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
To apply for this job please visit www.linkedin.com.