Lagos Jobs Front Desk Officer at Meridiem Eye Clinic

Front Desk Officer at Meridiem Eye Clinic

Front Desk Officer at Meridiem Eye Clinic post thumbnail image
  • Full Time
  • Lagos

Meridiem Eye Clinic

Meridiem Eye Clinic is a fast growing eye care centre rendering comprehensive eye care examinations with the goal of optimising vision.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Full-time

Job Summary

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
  • The Front desk acts as the face of the organization.
  • Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
  • The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
  • Provides information to client on insurance, co-pay and other coverage details.

Key Responsibilities
Your duties shall include, but not limited to the following:

  • Providing help and advice to customers using the organization’s products or services.
  • Communicating promptly, courteously with customers by telephone, email, letter and face to face.
  • Investigating and solving customers’ problems,
  • Producing written information for customers, often involving use of computer packages/software.
  • Calling of patients in event of glasses being ready, change and rescheduling of appointments.
  • Working as cashier and store keeper.
  • Typing medical reports.
  • Keeping ahead of developments in customer service.
  • Record details of inquiries, comments, complaints and actions taken.
  • Assisting in general office administration functions.
  • Assisting in preparing correspondence to be sent out to clients.
  • Sales of frames, lenses and accessories to customers.
  • Assist patients in the selection of eyewear appropriate to their ability to pay.
  • Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
  • Inventory frames and accessories weekly.
  • Enter eyeglass, lens, contact lens and accessories orders in the sales book.
  • Work with patients to provide patient education and how to use their new eyewear.
  • Provide daily/ weekly & monthly reports.
  • Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
  • Maintain a record of debtors and make phone calls to ensure payments.
  • Any other duties assigned by your Manager and the Medical Director.

Qualifications

  • Candidates should possess a minimum of SSCE / GCE / NECO qualification.
  • Experience with Microsoft Office applications such as Word and Excel is highly desired.
  • Experience in healthcare sector or hospital is an added advantage.
  • Living in proximity to the clinic will be beneficial.

Skills and Competencies:

  • Customer Service skills.
  • Good Product Knowledge.
  • Attention to details.
  • Market Knowledge
  • Excellent oral and written communication skills.
  • Must be an active Listener.
  • Quality phone etiquette.
  • Must be a problem solver.
  • Ability to Multitask is key.
  • Proficient use of MS office suite {Word, Excel and PowerPoint}.

Self-Management:

  • Present a positive image of the organization through professional appearance and behavior.
  • Identifies own areas of development and seeks opportunities for personal and professional growth.
  • Carries out responsibilities in a timely fashion requesting assistance as needed.
  • Knows, understands and abides by the policies and procedures of the clinic.
  • Consistently ensures that information known about the client is kept private and confidential.

Salary
N30,000 – N50,000 monthly.

Application Closing Date
26th January, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

To apply for this job email your details to [email protected]

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