Lagos Jobs Field Service Personnel at Tizeti Network Limited

Field Service Personnel at Tizeti Network Limited

  • Lagos

Tizeti

Tizeti Network Limited (Wifi.com.ng) is a dynamic NCC-licensed Internet Service Provider operating in Africa. Our services encompass commercial and residential Internet solutions, serving estates, hotels, and multi-tenant buildings.

We are recruiting to fill the position below:

Job Title: Field Service Personnel
Location: Lagos
Employment Type: Full-time

Job Description

  • The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client locations.
  • He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer’s premises ensuring customer satisfaction.

Key Responsibilities

  • Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
  • Application of configuration changes via our change control systems and processes.
  • Liaise with customer service and sales teams with regard to customer complaints and enquiries
  • Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
  • Perform equipment upgrade and configuration
  • Draft and submit reports.
  • Provide post-installation education to clients on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • Maintain accurate service logs and enter them in the database
  • Resolution of a trouble ticket

Requirements

  • Must Possess a B.Sc (2.1) / HND (Upper credit) in Electrical and Electronics Engineering, Computer Science, Information Technology, or any other related discipline.
  • Good analytical and problem-solving skills to diagnose issues.
  • Time management skills to handle appointments and stay on schedule.
  • Attention to detail and ability to multi-task
  • Organizational skills.
  • Computer and technical skills.
  • Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), and Cisco Certified Network Associate (CCNA).
  • Strong customer service skills
  • Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms

Salary
N130,000 – N150,000 monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: olayinka.fadele@tizeti.com using the Job Title as the subject of the mail.
Or
Click here to apply

Application Deadline 6th December, 2024.

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