Trainlance
Job Summary:
The Customer Success Executive will manage client relationships, ensuring they gain maximum value from our technology while identifying upsell and cross-sell opportunities. This role combines customer success and sales, focusing on retention, satisfaction, and revenue growth.
Key Responsibilities:
– Act as the main contact for clients, building long-term relationships.
– Lead onboarding, provide product training, and ensure effective usage.
– Identify upsell opportunities, handle contract renewals, and drive account growth.
– Resolve customer issues promptly, gather feedback, and address churn risks.
– Track performance metrics (NPS, retention, etc.) and report on customer success.
Qualifications:
– Bachelor’s degree in Business, Sales, or Marketing.
– 3-5 years in customer success, account management, or sales (preferably in SaaS/tech).
– Experience in the construction industry is a plus.
– Strong communication, negotiation, and CRM skills.
– Proven success in meeting sales and retention targets.
To apply for this job email your details to Talents@trainlance.com
