Position Overview
We are seeking a dedicated and friendly Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, addressing inquiries, resolving issues, and providing top-notch support to ensure a seamless experience.
Key Responsibilities
* Provide timely and accurate responses to customer inquiries via phone, email, or chat.
* Assist customers with product or service-related questions, order status, and troubleshooting.
* Resolve customer complaints and issues efficiently while maintaining a positive attitude.
* Document interactions and maintain accurate records in our CRM system.
* Collaborate with other departments to address customer needs and improve service quality.
* Stay informed about product updates and company policies to provide relevant information to customers.
* Follow up with customers to ensure their issues have been resolved satisfactorily.
Qualifications:
* High school diploma or equivalent; additional education or certifications in customer service is a plus.
* Previous experience in a customer service role is preferred.
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and attention to detail.
* Proficiency in using CRM software and other relevant tools.
* Ability to remain calm and professional in high-pressure situations.
* A positive attitude and a willingness to go the extra mile to help customers.
* Applicant must reside around Agege, Lagos. proximity to office is of importance
What We Offer
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive and inclusive work environment.
* Shift role
How to Apply
Interested candidates should send their resume and a cover letter outlining their qualifications and experience to liamtrendsyt@gmail.com with the subject line “Customer Service Representative Application – [Your Name].” Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.
LiamNg is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To apply for this job email your details to liamtrendsyt@gmail.com
