Xora Technologies Limited is a leading Nigerian Information and Communications Technology (ICT) company committed to delivering innovative solutions for homes, businesses, and government institutions. We provide scalable, flexible, and efficient ICT services and products for voice, video, data, and internet communications. With regional offices in Port Harcourt, Abuja, and Lagos, we are known for our professionalism and dedication to exceeding customer expectations.
We are hiring for the role below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Overview:
We are seeking a motivated and customer-oriented Customer Service Representative to become part of our expanding team. As the first point of contact for clients, you’ll play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing detailed information about our services. If you’re an effective communicator with a passion for helping people, we’d love to hear from you.
Key Responsibilities:
- Respond swiftly to customer inquiries via phone, email, or live chat.
- Offer clear and accurate information about the company’s products and services.
- Effectively manage complaints and resolve concerns to uphold customer satisfaction.
- Ensure thorough and precise documentation of every customer interaction for accurate record-keeping.
- Conduct follow-ups to confirm complete resolution of customer issues.
- Contribute to a positive team environment by supporting colleagues and sharing insights.
Required Skills & Attributes:
- Excellent written and verbal communication skills.
- Excellent analytical skills with a commitment to putting customer needs first.
- Ability to multitask and thrive in a high-paced work setting.
- Proficiency with computers and customer service tools/software.
- Open to working varied schedules, including evening and weekend shifts.
- Previous experience in a customer service or similar role is preferred.
Qualifications:
- Relevant educational background.
- Demonstrated background in customer service or a similar role.
Salary:
₦150,000–₦200,000 Monthly
How to Apply:
Qualified and interested candidates should send their CV to Xoratechnologieshr@gmail.com and use the Job title as the subject line
Application Deadline: 23rd June, 2025
To apply for this job please visit gmail.com.