Job Responsibilities
* Manage incoming calls
* Generate referrals from existing customers
. Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customers through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
SKILLS
Proactive
* Excellent Communication
* Ability to multitask, prioritize, and manage time efficiently
* Accurate attention to detail
* Goal-oriented
* Ability to work well with management and staff at all levels
* Strong interpersonal skills
Requirements
* OND in Mass Communication ,Business Administration, Business Studies or any related field
* At least 1 year experience as a Customer Representative
