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Customer Relations Officer at Canada International Work and Study Resource Center (CIWSRC)

  • Lagos

Those who wish to study and work in Canada can get useful information and advice at the Canada International Work and Study Resource facility (CIWSRC), an education consulting facility. By forming alliances that help foreign applicants achieve the jobs of their dreams, CIWSRC has been revolutionizing Canadian education. We represent numerous institutions and universities in Canada, the United Kingdom, and Europe.

We are hiring to cover the following position:

Title of Position: Customer Relations Officer

Location: Lagos

Employment Type

Principal Duties

  • Serve as the initial point of contact for any client questions, providing courteous and timely answers.
  • Build and preserve a solid rapport with clients by making sure their wants and issues are effectively met.
  • Contribute to the creation and execution of client retention plans.
  • Using CRM and other software tools, keep thorough and precise records of all customer contacts and transactions.
  • When necessary, assist the customer service department administratively.
  • Handle consumer concerns and feedback, making sure they are promptly and satisfactorily resolved.
  • Work together with internal teams to resolve client concerns and enhance service provision.
  • Using feedback forms, follow-up conversations, and surveys, track and assess client satisfaction.

 

Prerequisites

  • Candidates should have experience and credentials that are pertinent.

 

 

How to Apply
Candidates who meet the requirements should submit their CV to hr@ciwsr.ca utilizing the job title as the email’s subject line

Deadline to Apply: February 18, 2025.

To apply for this job email your details to hr@ciwsr.ca