Lagoon Hospitals
Location: Lagos
Employment Type: Full-tim
About Lagoon Hospitals
Lagoon Hospitals is a renowned private healthcare provider in Nigeria, committed to delivering medical care that meets global standards. Founded in 1984 and operating since 1986, the hospital group has grown to include six state-of-the-art facilities serving a broad spectrum of healthcare needs.
Job Overview
Lagoon Hospitals is currently seeking a Customer Experience Officer to enhance patient interactions and ensure top-tier service delivery across all touchpoints. This role is ideal for professionals who have worked in healthcare, telecommunications, or the hospitality industry and are passionate about delivering exceptional customer care.
Key Responsibilities
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Provide personalized support to patients and visitors, ensuring a seamless experience.
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Coordinate patient bookings and appointments with consultants.
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Collaborate with both clinical and non-clinical staff to maintain high-quality service delivery.
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Manage and resolve customer complaints and inquiries in a timely and professional manner.
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Assist in the admission process for patients, ensuring all records are accurately maintained.
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Offer information on hospital services and guide patients through various procedures.
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Maintain courteous phone and front desk communication.
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Support overall improvements in patient satisfaction scores.
Performance Indicators
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Efficient handling and resolution of patient concerns and feedback.
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Accurate registration of all patient categories.
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Noticeable reduction in patient wait time.
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Adherence to internal policies and standard operating procedures (SOPs).
Qualifications and Skills
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Bachelor’s Degree or Higher National Diploma in Humanities or Social Sciences.
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Previous experience in customer service, preferably in healthcare, hospitality, or telecom.
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Strong verbal and written communication skills.
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Competency in basic computer applications and operations software.
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Ability to work well under pressure and in a team-oriented environment.
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Friendly and professional demeanor with a customer-first mindset.
How to Apply
Interested candidates should apply via the hospital’s official recruitment portal:
👉 Click here to apply
To apply for this job please visit forms.office.com.