Resource Intermediaries Limited is a renowned HR outsourcing and consulting company that specializes in hiring solutions that are specifically designed to satisfy the demands of businesses. Our expertise spans a broad range of tasks, including technical, contractual, semi-skilled, and unskilled ones, and ranges from top executives to entry-level employment. We are also known for being professionals in a variety of services, such as executive training, payroll administration, expatriate management, janitorial services, fumigation services, and manpower planning.
We are hiring to cover the following position:
Title of Position: Contact Center Representative
Where: Ilupeju, Lagos
Type of Employment: Full-Time
Sector: Financial Institution
Overview of the Job
- In addition to managing client contacts, the contact center agent also improves engagement and helps the business expand.
- Excellent communication abilities, a sales-oriented mindset, and the capacity to promptly address client concerns while providing superior customer care are all necessary for this position.
Principal Duties
- Manage a large number of incoming communications effectively and professionally.
- To increase customer happiness, evaluate their needs and offer customized solutions.
- Keep thorough records of all communications with customers, account changes, and service requests.
- Show your dedication to client success by being proactive and providing excellent service.
- Build and sustain trust-based relationships with clients through clear and open communication.
- Resolve customer concerns effectively, guaranteeing prompt follow-up and issue resolution.
Expertise & Credentials
- Education: HND (at least 2.2 or lower credit) or B.Sc.
- Expertise: Three years or more of demonstrated customer service expertise
- Technical Knowledge: Excellent knowledge of digital tools, customer engagement platforms, and CRM systems.
- Adaptability and problem-solving skills: the capacity to manage challenging situations, settle disputes, and interact productively with a range of clientele.
- Time management: Excellent organizing, prioritization, and multitasking skills in a hectic setting.
- Communication & Relationship Management: Outstanding interpersonal, active listening, and written and vocal communication abilities.
Monthly salary:
N199,000.
Application Process:
Candidates who are eligible and have an interest should apply by clicking here.
To apply for this job please visit shorturl.at.