Elvaridah Limited—Our client is a reputable Company into redefining luxury concierge offerings for high-net-worth individuals and celebrities visiting Lagos. From VIP airport procedures to carefully planned events and private aircraft charters, their services provide our clients with an unmatched degree of comfort and customization.
They are hiring to cover the following position:
Job Title: Concierge Assistant
Location: Lagos
Employment Type: Full-time
Job Description
- In order to guarantee that our clients receive outstanding service at every touchpoint, the concierge assistant will be essential.
- Managing reservations, communicating with suppliers, responding to customer questions, and helping the concierge staff provide individualized services are all part of the job description.
Responsibilities
- Act as the primary client contact, answering questions, verifying reservations, and making sure all requests are handled effectively and professionally.
- Collaborate with customers to learn about their preferences and make sure that every arrangement meets their needs.
- Help with client booking management, including luxury transportation, event tickets, and reservations.
- Keep a well-organized system for monitoring reservations, preferences, and requests from clients.
- Create and preserve connections with a network of upscale suppliers, such as lodging facilities, dining establishments, event spaces, and transportation providers.
- Share client requirements and make sure suppliers provide the best possible service.
- Help with client event planning and coordination, including scheduling, vendor communication, and logistical management.
- During events, offer on-the-ground assistance to guarantee perfect execution.
- Keep thorough records of all communications with clients, reservations, and vendor contracts.
- Create reports on operational activity and customer satisfaction on a daily or weekly basis.
- Assist the concierge staff with general administrative tasks like scheduling, taking calls, and handling mail.
- Help keep the office running smoothly and on schedule by making sure all jobs are completed on time.
Requirements
- At least one year of experience in a concierge, hospitality, or customer service position, ideally in the luxury services sector.
- Strong communication and organizational skills.
- Ability to multitask and manage competing priorities.
- Expertise with Google Suite, Microsoft Office Suite, and fundamental project management software (like Airtable).
- Friendly, approachable, and professional demeanor.
- A strong focus on the needs of the consumer and meticulous attention to detail.
- The capacity to act diplomatically and gracefully under pressure.
Pay
N100,000 Monthly.
Application Closing Date
Not Specified.
How to Apply
Candidates that meet the requirements should send their resumes to careers@elvariddah.com with the job title in the subject line.
To apply for this job please visit elvariddah.com.