Lagos Jobs Business Operations Officer Job at Lotus Capital Limited

Business Operations Officer Job at Lotus Capital Limited

  • Lagos
  • Applications have closed

Lotus Capital Limited

Lotus Capital Limited is a full-service ethical investment management company specializing in Asset Management, Private Wealth Management, and Financial Advisory services. Lotus Capital is a pioneer in non-interest finance in Nigeria and duly registered with the Securities & Exchange Commission (SEC) as Fund Managers.

We are recruiting to fill the position below:

Job Position: Business Operations Officer
Job Location: Lagos

Job Objective

  • The candidate shall be responsible for ensuring seamless back-office operations and exceptional service delivery to customers

Duties & Responsibilities

  • Review account opening documentation to ensure compliance with regulatory requirements
  • Ensure operational efficiency and meeting client expectations at all digital touch points
  • Constant review of customer support channels to ensure exceptional service delivery
  • Supervise and ensure timely preparation of regulatory and statutory reports
  • Supervise reconciliation of direct sales agent accounts and performance metrics
  • Responsible for efficient transaction processing and payment to clients
  • Troubleshoot to resolve client issues relating to support functions
  • Provide analytical reports on customer service metrics, client feedback, statistics and transactions
  • Perform quality control on transaction processing to ensure compliance with regulations
  • Manage client database Keep abreast of industry developments and suggest best practices for improvement of service delivery
  • Adhere to the industry code of conduct, regulations and SEC rules

Educational Qualifications

  • Minimum of a Bachelor Degree Experience:
  • A minimum of 4 years of post-NYSC experience in financial services operations and back-office activities
  • Experience with reviewing customer support channels to ensure operational efficiency
  • Focused on excellent customer service and experience
  • Problem-solving and analytical skills
  • Organizational and planning skills
  • Key Competency Requirement:
  • Detail oriented
  • Strategic thinking and excellent communication skills
  • Knowledge of customer service software, MS Excel, Word and PowerPoint

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Business Operations Officer” as the subject of the mail.

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