Lagos Jobs Uncategorized Contact Center Agent at Wema Bank Plc

Contact Center Agent at Wema Bank Plc

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Contact Center Agent

Location: Lagos
Employment Type: Full-time

Job Objective

  • We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.

Responsibilities

  • Handle inbound and outbound calls, emails, and chat from bank customers promptly and professionally.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call resolution, and sales targets.
  • Assist customers with inquiries, transaction details and general information.
  • Address customer concerns and resolve issues effectively and efficiently.

Qualifications and Skills

  • High School Diploma or equivalent; a Bachelor’s Degree in any discipline.
  • Candidate should have completed National Youth Service Corps (NYSC).
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Candidates Should be fluent in Hausa or Igbo
  • Previous experience in customer service, preferably in a banking or financial institution.
  • Excellent communication skills, both verbal and written.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email

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