Full time
Ikorodu
Posted 2 weeks ago

Jolie Homes Limited is the best Real-Estate Trading marketing Agency in Nigeria, we sell, rent, and manage all kinds of Accomodations Needs.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikorodu, Lagos
Employment Type: Full-time

Responsibilities

  • Fulfill customer service requests via phone, email, mail, chat, in person or social media
  • Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas.
  • Go the extra mile to engage customers.
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
  • Manage large amounts of incoming calls – no cold calls!

Qualifications

  • Experience in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking a plus.
  • Experience with simple math
  • Able to work well as part of a team.
  • High level of communication and relationship building in a professional, positive, and kind manner
  • Communicate effectively in written and verbal
  • Creative and resourceful thinking for best customer solutions.
  • Provide guidance to multi levels throughout the internal organization and external customer base.
  • Experience interpreting and/or discussing information with others through technology
  • Experience teaching others about new terminology or concepts
  • Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)
  • Ability to learn quickly

Salary
N100,000 – N120,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  23rd September, 2022.

Job Features

Job Category

Customer Care & Front Desk

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